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Returns & Exchanges



We accept returns within 90 days for any reason (unless otherwise noted on the product page).

We require an RMA (see below for simple process to generate one online) for each item being returned.

Returned items must be in original condition, including tags, booklets, and labels.


Refund will be issued to original payment method.

15% restocking fee will apply to some returns.

You will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.


Food products, undergarments, blind box items, products with downloadable content, and the Random Shirt of Awesomeness, and other items as noted on the product page cannot be returned for refund or store credit.


If you need a different size of an apparel item you ordered, please place an order for the new size and complete the RMA process for the old size. Just pay shipping to return the old item, then email with your new order number, and we will refund the shipping & any promotional price difference. Note that we can’t do apparel exchanges for orders shipped outside the U.S.

In the email, please include:

Your name

Original order #

New order #

If the size you desire is out of stock or you have questions, please contact Customer Service at 214-922-0443 or (214) 922-0454.

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